{"id":11,"date":"2022-08-06T16:40:28","date_gmt":"2022-08-06T16:40:28","guid":{"rendered":"https:\/\/kirizza.com\/?page_id=11"},"modified":"2024-07-23T17:42:24","modified_gmt":"2024-07-23T17:42:24","slug":"livrare-si-retur","status":"publish","type":"page","link":"https:\/\/kirizza.com\/en\/livrare-si-retur\/","title":{"rendered":"Delivery and return"},"content":{"rendered":"
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*here you can find synthesized delivery and return informations for\u00a0www.kirizza.com<\/a>For more detailed informations please read the\u00a0Terms and Conditions<\/a>section 8. MODALITIES AND COSTS OF TRANSPORT. TERMS AND CONDITIONS OF DELIVERY. RECEPTION OF PRODUCTS and 9. RETUNS POLICY.<\/p>\n

KIRIZZA<\/strong>
\nEverything you see on www.kirizza.com its produced and delivered by the company KIRIZZA DESIGN SRL, with the headquarters and ateli\u00e9r in Timi\u0219oara, bv. General Ion Dragalina, nr 7.
\nThe items you see do not have a stoc with immediate delivery, because we are a small business and a slow fashion brand that doesn\u2019t appreciate waste. Each item you order will be made on demand, in the size you choose. Excepting one of a kind pieces, that will only suffer alterations you demand.
\nDELIVERY<\/strong>
\nKirizza.com delivers on Romanian teritory, as well as internationally*. Payment methods accepted for Romanian teritory are: cash on delivery, bank transfer and card payment. And international payment methods are: bank transfers and card payment.
\n*for international delivery, the shippment cost will be calculated after your order placement (depending on destination) and billed separately.
\nPackage delivery is performed through fast delivey top companies available in Romania :Cargus, Fan Courier, GLS, TNT, Sameday. We choose the best one for delivering your package safely and in time.
\nEach order is produced after you place it, and it will be delivered in 3-5 business days, on Romanian teritory.
\nIn the case of international deliveries and custom made\/personalized\/bridal\/evening orders, the delivery will not exceed a 30 days timeframe.
\nDelivery cost is free, on Romanian teritory, for orders exceeding 500 lei. And for orders below 500 lei value, the cost of delivery is 20 lei. *for international delivery, the shippment cost will be calculated after your order placement (depending on destination) and billed separately.<\/p>\n

RETURN<\/strong><\/p>\n

9.1 According to Directive 2011\/83 \/ EU and Emergency Ordinance 34\/2014 on consumer rights in contracts concluded with professionals, the consumer may withdraw from the contract and return the ordered product without indicating any reason within 14 days of receipt of the product ordered. They only apply to consumers
\n9.2. The consumer does not have the right of withdrawal in case of supply of the following product categories:
\na) products manufactured or made according to the specifications presented by the consumer or to order
\nb) products clearly customized at the express request of the consumer
\nc) products that have been expressly adapted \/ made at the express request of the consumer.<\/p>\n

If you wish to return a product you ordered on www.kirizza.com, all you need to do is send an e-mail to contact@kirizza.com with the return informations, or just press the button Return Form from the buttom of this page. The application needs to be sent within 14 callendaristic days from recieving your order. We will check if your return can pe approved and then you will recieve the value of your order via bank transfer (minus the return shipping fee), within 14 days.You will only pay (it will be substracted from your return compensation) the delivery fee.
\nReturn informations we need:<\/strong>
\n\u2022 Order number
\n\u2022 E-mail adress from wich the order was placed
\n\u2022 Return reason (optional information, but one that will help us offer you the best products on your next order)
\n\u2022 The product you wish to return
\n\u2022 The complete adress for the return pick-up
\n\u2022 Name and Surname
\n\u2022 Telephone number
\n\u2022 IBAN (account number, where we will wire you the compensation)
\n\u2022 Accound holder name<\/p>\n

Conditions in wich your return may not get approved:<\/strong>
\n\u2022 The producst arrive damaged by innadequate packagin
\n\u2022 Products missing from the package or different products are sent.
\n\u2022 The 14 days period is exedeed
\n\u2022 Products labels missing or damaged
\n\u2022 Products worn, stained, washed or parfumed<\/p>\n

In case your return is not accepted, you will be sent the package back and will be billed for the shipping again.<\/p>\n

These return conditions do not apply to custom made\/personalizaed items.<\/p>\n

If you have any questions, please e-mail us: contact@kirizza.com<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"*mai jos g\u0103si\u021bi informa\u021bii sintetizate despre politica de livrare \u0219i retur pentru\u00a0www.kirizza.com\u00eens\u0103 pentru informa\u021bii mai…","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"\nLivrare \u0219i retur - Kirizza<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kirizza.com\/en\/livrare-si-retur\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livrare \u0219i retur - 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